If your My canon printer is offline then the first thing that you simply must do is seeing whether it has been set as default or not. If there are several printers that are connected to your laptop and a couple of other printer is about as default then it's pretty obvious that the canon printer will appear to be offline albeit it's online. There is nothing to worry about as you'll simply attend the control panel and set canon printer as default then plan to print. If this doesn’t solve your problem then you'll contact us which we'll assist you out.